maids.cc — Mystery Shopper
Visit
Survey
Sign in to continue
Sign in with your @maids.cc account so we know who's submitting this visit.
Section A — Visit details
Agent name
Select agent
Agent name (please specify)
Kiosk location
Select location
Date of visit
Time of visit
Mystery shopper name
Section B — Presence & attention (Standing at a distance)
1
Was the agent at the kiosk?
Yes — was present throughout
Wasn't available but returned in less than 20 min
Not available for more than 20 min (note if break sign was added)
Did not arrive / left early from shift
2
Eye contact status
Looking ahead — engaged with environment
Looking down at phone / device
2a
Engagement behaviour
(tick all that apply)
Maintained eye contact with people passing by
Smiled at prospects
Spoke to / approached prospects
3
How was the agent's posture?
Sitting
Standing
4
Was the agent using her personal mobile phone?
(kiosk phone has the maids.cc logo)
Yes
No
5
How quickly did the promoter acknowledge you?
Within 5 seconds
More than 5 seconds
Never
Section C — Presentation & hygiene (when you walk past the kiosk)
6
Did the agent invite you over?
(you must walk past the kiosk and make eye contact)
Scenario test
Yes — proactively walked over or called out to me
Made eye contact / smiled but didn't speak first
No reaction — did not acknowledge me at all
Was looking down at phone / device
7
Did the agent greet you?
Yes — was welcoming
No
8
Was the kiosk clean, organised, and free of food?
Yes — clean and tidy
No — messy or had food crumbs
9
Was the agent eating or snacking?
No
Yes — actively eating or snacking
Not eating, but visible food / wrappers present
10
Was the agent wearing the maids.cc uniform and name tag?
Yes
No
11
Was the agent well-groomed?
(ironed shirt, clean nails, clean hair)
Yes — fully well-groomed
Partially
No
11a
If not fully groomed — what was wrong?
(tick all that apply)
Shirt not ironed
Nails not clean
Hair was dirty or unkempt
Smelled bad
Section D — Pitch & interaction
12
Did the agent try to collect your phone number?
Yes
No
13
How did the agent respond when you refused to give your number?
Scenario test
Accepted my refusal and continued the conversation
Reassured me (privacy, no spam) — I ended up giving it
Disengaged or lost interest after I refused
14
Did the promoter mention that we have part-time, full-time, and visa services?
Yes
No
15
Did the promoter explain why your phone number was needed?
Clearly
Briefly
Not explained
16
Did the agent give you a flyer?
Yes
No
17
Did the promoter make a genuine effort to engage you?
Excellent
Good
Minimal effort
No effort
18
Did the promoter appear confident?
Excellent
Good
Average
Poor
Section E — Follow-up call scenarios
19
Did you receive a call within 2 minutes after the agent assigned it?
Yes
No
20
Did the call directly connect?
Yes
No
21
Was there any connection issue during the entire call?
Yes
No
22
Did you receive the call you requested after 30 minutes?
Yes
No
23
Did the call agent answer all of your questions?
Yes
No
Section E2 — Gadgets
24
Are the gadgets functioning?
TV
Working
Not working
Section H — Closing the interaction
25
Did the promoter end the interaction professionally?
(e.g. "Thank you," "Have a nice day.")
Yes
No
Section F — Performance ratings (1–5)
6 ratings — 1 = Very Poor, 5 = Excellent
English verbal skills
Personal hygiene
Confidence
Clarity in communication
Manners
Overall experience
Section G — Additional notes
26
Any other observations
(optional)
27
What was the promoter's strongest point?
28
What is the ONE biggest improvement this promoter should make?
Submit survey
Submitted